Online Orders

Thank you for shopping at Pressure Works Inc.

Refunding / Cancelling orders before shipment is made
Online orders will be refunded upon request but are subjected to a non-refundable Stripe online payment processor fee. With Stripe, it is currently 2.9% of the total purchase. https://stripe.com/pricing

In some rare instances, you may need some help with a return. Don’t worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call us (804) 358-1129 to obtain a RMA # and information. We will credit you the appropriate amount in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any unopened products and accessories within 20 days of delivery for a refund, but will be subjected to a 10% restocking and processing fee. The customer will be responsible for return shipping via UPS, FedEx, or LTL/freight. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund.

Opened Merchandise
Opened and unused products and accessories in their original packaging can be returned within 20 days of delivery*, but will be subject to a 25% restocking/processing fee. The customer will be responsible for return shipping via UPS, FedEx, or LTL/freight. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry.

In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer’s customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

In store purchases

• All machine sales are final and are not eligible for return
• Eligibility for return are case by case
• Any items eligible for return are for store credit only and does not include the 3% credit card processing fee if applicable
• Any approved return is subject to a 30% restocking fee
• Credit Card purchases will incur a 3% fee from the processor and is non refundable
• Returned check fee: $50.00. *Commercial checks only